Who This Page Is For

This page is for people with disabilities, families, advocates and support workers who need to raise concerns about NDIS-related services and decisions.

• Unfair plan cuts or reviews
• Being ignored or treated poorly by the NDIA
• Provider misconduct or overcharging
• Inaccessible complaints systems

Where Do You Want to Complain?

1. NDIA / NDIS Complaints

• Official NDIA Complaint Form
• Download AAC Complaint Card (PDF) — upload to social media and tag @NDIS or email it if you’re non-speaking
• Guided Google Form — Complaint Email Generator (Coming Soon)

2. Complaining About Your LAC

Complain to their employer (e.g. APM, Carers QLD), then escalate to the NDIA if unresolved.

LAC Directory and Templates (Coming Soon)

3. Complaints About Providers

NDIS Quality and Safeguards Commission

You can report:

• Overcharging
• Unsafe behaviour
• Neglect or abuse
• Disrespect or discrimination

Can't Use the System? You're Not Alone.

Upload the complaint card to social media and tag:

• @NDIS or @NDIA
• Hashtags: #NDISComplaint #DisabilityRights #AccessMatters

Ask a friend or advocate to do it with you if needed.

Coming Soon

• Guided email builders
• Voice complaint tools
• Templates for support coordinators
• Anonymous complaint boosters
• Advocacy letter add-ons