How to Make a Complaint About the NDIS

by Sarah Ailish McLoughlin

If you’ve had a bad experience with the NDIS, you’re not alone — and you have a right to speak up. This guide will walk you through your options, from official channels to alternative methods that support self-expression and dignity.

1. Start With the NDIS Quality and Safeguards Commission

The official complaint body for NDIS service providers is the NDIS Quality and Safeguards Commission.

• NDIS Commission Complaint Information
• Online Complaint Form
• Phone: 1800 035 544 (Mon–Fri, 9am–5pm in your time zone)

2. Don’t Want to Talk? Use Our AAC Complaint Cards

We’ve created downloadable images you can upload to social media to say, “I want to make a complaint.” You can tag the NDIA or share it with a trusted person to help advocate on your behalf.

3. Can’t Get Through? Ask an Advocate for Help

Sometimes the system makes it too hard. If you’re feeling stuck, you can Ask an Advocate to help you understand your rights and draft a complaint on your behalf.

4. Coming Soon: Submit Your Complaint by Upload

We’re building a system where you’ll be able to upload a screenshot or tell us who failed you, and we’ll help convert that into a formal complaint. For now, bookmark this page or check back soon.