School-Level Escalation Pathway

A clear visual guide to understanding who handles concerns at each stage inside a Victorian government school.

Escalation pathway visual

Every Victorian government school follows a structured chain of responsibility. Starting with the classroom teacher and moving toward regional oversight, this pathway helps parents know who handles what — and when to escalate.

1

Classroom Teacher

First contact for concerns. Request adjustments or communication changes.

2

Learning Specialist / Year Level Leader

Reviews strategies, data and coordinates additional supports.

3

Assistant Principal

Oversees inclusion, behaviour plans and complex adjustments.

4

Principal

Responsible for formal meetings, discipline decisions and suspensions.

5

Regional Office (SEIL)

Handles escalations when school-level processes fail to resolve concerns.

This escalation pathway reflects Victorian Department of Education governance structures. It helps families advocate confidently and ensures concerns land with the right decision-maker.