EDUGUIDES • NAVIGATION & SUPPORT
Support Coordination Basics
Learn what support coordination is, how to select and work with coordinators, the scope of services, monitoring value-for-money, and planning safe handovers.
Learn what support coordination is, how to select and work with coordinators, the scope of services, monitoring value-for-money, and planning safe handovers.
This short practical course helps participants, families and workers understand support coordination roles, what to expect in a service agreement, how to ensure value-for-money and how to manage safe handovers between coordinators or providers.
Parents, participants, support workers and new support coordinators who need clarity on roles, agreements and monitoring.
Understand the role, types of coordination and what coordinators do (and don’t do).
How to select a coordinator, interview questions, and ways to maintain a productive partnership.
Scope of work examples, Service Agreements, scope creep and how to document tasks and deliverables.
Practical checks, KPIs and ways families can monitor outcomes and spending.
Planning handovers, what to include, and safe steps when changing coordinators or providers.
Begin with Module 1 to build a strong understanding of the coordinator role before moving into agreements, monitoring and transitions.
Go to Module 1 →