Communication Confidence Starter Hub
Tools for non-verbal expression, visual advocacy and simple digital troubleshooting — trauma-informed and co-designed with neurodivergent people and support workers.
The Communication Confidence Starter Hub gives simple, ready-to-use materials so people who use pictures, AAC or other alternative methods can say what they need and get help with phone or online services. The pack includes plain language guides, AAC picture cards, and a support-worker flowchart.
Why this toolkit?
It’s trauma-informed, access-first and designed so a person can point to pictures instead of relying on spoken phone calls. Everything is available in downloadable PDFs, and we can post printed, laminated cards for people who can’t download.
Start with these — Toolkit downloads
Full Communication Confidence Guide
Plain-language guide for non-verbal users and their supporters: includes troubleshooting, quick scripts and Easy Read tips.
AAC Picture Cards (Set of 6)
Visual cards for common problems (internet, phone, waiting, need help). Point to a picture, not a problem.
Support Worker Flowchart
A step-by-step visual guide for support workers helping someone manage digital service issues respectfully.
How to use these materials
- Full Guide: Read the simple steps and sample scripts so support staff know what to say and do.
- AAC Cards: Print and laminate the 6 cards. Keep one in your wallet and one by the phone.
- Flowchart: Put the flowchart where support workers can see it during calls to follow respectful steps.
Coming soon
Emotion-Based AAC Cards
Cards that represent emotional states (too fast, too loud, tired) to support self-advocacy in difficult moments.
Editable Visual Sentence Builders
Printable templates for creating sentence strips tailored to the user’s device and context.
Can’t download? We can send you a printed pack
If you have limited internet access or need laminated cards, we’ll post a starter pack. Tell us your preferred format (large text, Auslan, Easy Read).
Need another format?
We provide Easy Read, large print, Auslan and phone support. If you’d like a different format, tell us when you request the pack or email hello@strategicadvocacy.com.au.
Final note: The Communication Confidence Starter Hub is designed to help people communicate clearly and safely. Use the guide with the cards and flowchart, and ask for help if you need another format or printed materials.