Strategic Self-Advocacy™ (also known as Strategic Advocacy Australia) provides advocacy, training and tools for individuals and families navigating the NDIS, education and community support systems. This website is operated by EduLinked Pty Ltd (ABN 60 802 696 530) of Brisbane QLD, Australia (“we”, “us”, “our”).
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We use personal information to:
We will not sell your personal information, and we will not use it for unrelated secondary purposes without your consent, unless permitted or required by law.
We may disclose personal information to:
Some of these providers may be located outside Australia. Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled in accordance with the APPs.
Some enquiries may involve sensitive information, such as information about disability, health or family circumstances. We only collect sensitive information where you choose to provide it (for example, so we can advocate effectively for you), and we treat it with additional care and restrict its use to the purpose for which it was provided.
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure, including through access controls, encrypted connections (HTTPS) and secure data storage. We retain personal information only for as long as necessary for the purposes outlined above or as required by law, after which it is securely destroyed or de-identified.
You may request access to the personal information we hold about you, ask us to correct it, or ask us to delete it, by contacting us using the details below. We will respond within a reasonable time. We may need to verify your identity before processing your request, and there are limited circumstances in which we may decline (for example, where the law requires us to retain a record) — if so, we will explain why.
If a data breach occurs that is likely to result in serious harm to your personal information, we will assess the breach under the Notifiable Data Breaches scheme and, where required, notify you and the Office of the Australian Information Commissioner (OAIC) as soon as practicable.
Our services often support families, children and people with disability. We take particular care with any information relating to children or vulnerable people, and generally collect it only through a parent, guardian, carer or support person, or with appropriate consent.
Our website links to third-party websites (for example, government agencies and community organisations). We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies.
We may update this policy from time to time. The current version will always be published on this page with its effective and last-updated dates.
If you have a question or complaint about how we handle your personal information, please contact us first:
We will acknowledge your complaint and aim to resolve it within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Phone: 1300 323 916 | Website: www.oaic.gov.au