MODULE 2 • SUPPORT COORDINATION BASICS

Choosing & Working With a Coordinator

Practical steps to choose the right coordinator and build a productive working relationship.

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Learning outcomes

  • Where to find coordinators and how to shortlist
  • Effective interview questions to check experience and fit
  • Communication and record-keeping practices to maintain a good partnership

Shortlisting & checks

Look for experience with similar needs, clear scope descriptions, references and transparent fees. Check registration and complaints history if relevant.

Key interview questions

  • What is your experience with this kind of coordination?
  • How do you record and report activities to families?
  • How do you measure outcomes and value-for-money?
  • Who will be the main contact and how often will we meet?

Working tips

  • Set regular check-ins and a short written agenda.
  • Ask for brief written updates after key activities.
  • Keep a shared task list and agree on response times.

Ready for Module 3?

Module 3 helps you check and document the scope of work and write clear Service Agreements.

Continue to Module 3 →