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Home › Get Advocacy Support › Disability Advocacy Services › Edu Guides › Navigation And Advocacy Support › Support Coordination Basics › Module 4 Value For Money And Monitoring

MODULE 4 • SUPPORT COORDINATION BASICS

Value-for-Money & Monitoring

Simple practical checks and KPIs families can use to confirm coordination is achieving outcomes and represents value.

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Learning outcomes

  • Simple KPI examples for coordination
  • How to check invoices, time records and deliverables
  • Record-keeping templates for families

Sample KPIs

  • Number of provider introductions per month (target)
  • Percentage of tasks with agreed written follow-up within 7 days
  • Participant satisfaction (short 3-question survey after each quarter)

Invoice & time checks

Ask for simple supporting notes: date, activity, time spent and outcome. Compare billed time with agreed time in the Service Agreement.

Activity — KPI checklist

Family KPI checklist:
• Monthly activity log received? (Y/N)
• Were follow-ups completed within agreed timeframes? (Y/N)
• Any unplanned tasks billed? (list)
• Participant rating of coordination (1–5)

Ready for Module 5?

Module 5 covers transitions and safe handovers when a coordinator or provider changes.

Continue to Module 5 →