School-Level Escalation Pathway
A clear visual guide to understanding who handles concerns at each stage inside a Victorian government school.
Every Victorian government school follows a structured chain of responsibility. Starting with the classroom teacher and moving toward regional oversight, this pathway helps parents know who handles what — and when to escalate.
First contact for concerns. Request adjustments or communication changes.
Reviews strategies, data and coordinates additional supports.
Oversees inclusion, behaviour plans and complex adjustments.
Responsible for formal meetings, discipline decisions and suspensions.
Handles escalations when school-level processes fail to resolve concerns.
This escalation pathway reflects Victorian Department of Education governance structures. It helps families advocate confidently and ensures concerns land with the right decision-maker.