✔ Script 1 — When the school calls about an incident
“Thanks for the call.
I’m taking notes.
I’ll wait for the written documents and review everything before discussing the incident.
Could you please send the required information today?”
This prevents you from confirming details prematurely.
✔ Script 2 — When asked to pick up your child
“I’m happy to come to the school.
Before I do, can you please confirm whether this is a formal suspension under Ministerial Order 1125?”
This protects your child from an illegal “informal” or “soft” suspension.
✔ Script 3 — When the school wants your ‘side’ immediately
“I’m not able to respond to any details until I’ve reviewed all written information.
For now, I’m only taking notes.”
This prevents you from making statements that could be misinterpreted.
✔ Script 4 — When pressured to agree with their account
“I’ll wait to review the incident report and any supporting documents.
I’m not confirming anything verbally.”
✔ Script 5 — When staff seem defensive or escalated
“I’d like to keep this conversation calm.
I’ll wait for the written information and then we can discuss next steps.”
✔ Script 6 — When you need to request documents
Use this to stay neutral:
“Could you please email me the required incident information today, including the investigation notes and supports considered?”