These evidence-based scripts help parents communicate clearly and safely when escalating concerns. Wording aligns with Department of Education expectations, Victorian legislation, and Ministerial Order 1125.
“I’d like to review the reasonable adjustments currently in place and whether they meet the requirements of the Student Engagement and Students With Disability policies. Can we schedule a time to update the Behaviour Support Plan and identify supports needed?”
“I’m concerned that the current supports may not be meeting my child’s needs. Before any further disciplinary action, I would like to review the adjustments, the BSP, and any risk assessment. I’m requesting an SSG meeting as allowed under DET policy.”
“I have followed all school-level processes, but my concerns remain unresolved. I’m requesting your assistance to ensure policies have been followed, especially regarding adjustments, investigation processes, and mandatory planning requirements.”
“I have attempted to resolve this at the school and SEIL levels. My concern now relates to potential breaches of DET policy, including adjustments, safety planning, or procedural fairness. I am requesting a regional review and support to ensure obligations are met.”
“This is a formal complaint. I have completed school and regional processes. I believe there may have been a failure to follow required procedures under Ministerial Order 1125, the Student Engagement Policy, or the Students With Disability Policy. I am requesting an independent review and corrective actions.”
“I have completed all required internal steps (school → SEIL → region → DET complaints). I am requesting an Ombudsman investigation into administrative fairness, decision-making processes, and whether DET acted in accordance with policy and legislation.”
Regions and DET Investigations ask for the same core documents. Parents can prepare an “evidence pack” containing: