How to Make a Complaint About the NDIS

If you’ve had a bad experience with the NDIS, you’re not alone — and you have the right to speak up.
This guide walks you through how to lodge a complaint safely, accessibly, and effectively.

≈ 5–7 minute read
Rights & Complaints

NDIS participants and families have legal rights to fair treatment. When services fail to meet standards, you can raise concerns with the NDIS Quality and Safeguards Commission or seek advocacy support to help express your experience clearly and safely.

Step 1: Contact the NDIS Quality and Safeguards Commission

This is the official complaints body for NDIS providers. They can investigate breaches of participant rights, service quality, or provider behaviour.

Illustration showing how to start an NDIS complaint

Tip: Keep copies of any emails, messages or screenshots. These can support your case later.

Step 2: Don’t Want to Talk? Use AAC Complaint Cards

If speaking or writing is difficult, you can use Augmentative and Alternative Communication (AAC) cards. These images let you say, “I want to make a complaint,” without needing words.

📥 Download: AAC Complaint Card (PNG)
Includes watermark for safe online sharing.

You can tag the NDIA or send the image to a trusted support person who can help you submit your complaint.

Step 3: Ask an Advocate for Help

If the system feels too hard to navigate, you don’t have to do it alone. Trained advocates can help you understand your rights, prepare your complaint, and speak with the Commission for you.

Ask an Advocate to be connected with someone who can help write or submit your complaint.

Tip: If you feel unsafe dealing with a provider, tell your advocate. They can act as your contact person.

Step 4: Coming Soon – Upload Your Complaint

We’re developing a secure upload tool where you’ll be able to submit screenshots, files, or short notes about what went wrong. Our team will help you convert them into formal, respectful complaints.

For now, bookmark this page or check back soon.

Choose which system failed you graphic

Protecting Your Safety and Dignity

You have the right to complain without punishment or retaliation. If you fear negative treatment after raising an issue, let your advocate know — they can keep your identity private when submitting reports.

If you experience violence, neglect or abuse by an NDIS provider, you can contact the Commission directly or reach out to an emergency support service.

Next Steps

  1. Contact the NDIS Commission or fill in their online complaint form.
  2. Use the AAC Complaint Card if you need a visual way to express your issue.
  3. Ask an advocate to help you prepare and follow up.
  4. Bookmark this guide and check for updates on new upload tools and templates.

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Strategic Self-Advocacy™ exists to make systems answerable to those they serve.
You don’t have to face the NDIS alone — your story is evidence, and your complaint is progress.