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COMPLAINTS INFRASTRUCTURE HUB

Complaints Escalation Hub

Document what happened. Name the pattern. Escalate with protection.

This hub supports complaints submission, PID preparation, and UN-aligned reporting using symbolic scaffolds, reframing tools, and multi-path escalation strategies.

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🟠 Complaint Reframing Cards

Turn confusing deflections and dismissals into clear institutional language.

Coming Soon

🗺️ Escalation Mapping Tool

Use our semantic flowchart system to identify safe and strategic escalation routes.

Coming Soon

📄 UN & PID Submission Shells

Generate a formal complaint, PID draft, or shadow report tile using symbolic tools.

Coming Soon

📄 NDIS Complaints

Templates for providers, participants, plan managers, and NDIA feedback.

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📄 Telco, Tech and Digital Access

Templates for complaints to Telstra, Optus, internet providers, and the TIO.

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📄 Escalation Guides

Overview of complaint escalation pathways across sectors. 

Coming Soon

Protocols & Protections

This toolkit is governed by the McLoughlin Charter.

No components may be rebranded, extracted, or adapted without ethical permission.

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