Regional Escalation Pathway – Victoria
If a concern cannot be resolved at the school level, this pathway shows where to escalate – who to contact, and when.
Step 1 – School Level
Teacher → Year Level Leader / Learning Specialist → Assistant Principal → Principal
Teacher → Year Level Leader / Learning Specialist → Assistant Principal → Principal
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Step 2 – Regional Office / SEIL
Contact your school’s Senior Education Improvement Leader (SEIL) or the relevant regional office team. :contentReference[oaicite:5]{index=5}
Contact your school’s Senior Education Improvement Leader (SEIL) or the relevant regional office team. :contentReference[oaicite:5]{index=5}
↓
Step 3 – Central Department Office
If unresolved, escalate to the Department’s Complaints & Improvement Unit. :contentReference[oaicite:6]{index=6}
If unresolved, escalate to the Department’s Complaints & Improvement Unit. :contentReference[oaicite:6]{index=6}
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Step 4 – External Review / Independent Office
Where applicable: refer to the Independent Office for School Dispute Resolution or other external review avenues. :contentReference[oaicite:8]{index=8}
Where applicable: refer to the Independent Office for School Dispute Resolution or other external review avenues. :contentReference[oaicite:8]{index=8}
Regional Office General Enquiries
North Eastern Victoria Region
Office Location: Benalla (150 Bridge Street East) :contentReference[oaicite:9]{index=9}
Phone: Use 1800 338 663 as main line. :contentReference[oaicite:10]{index=10}
North Western Victoria Region
Office Location: Bendigo (7-15 McLaren St) :contentReference[oaicite:11]{index=11}
South Eastern Victoria Region
Office Location: Dandenong (165-169 Thomas St) :contentReference[oaicite:12]{index=12}
South Western Victoria Region
Office Location: Ballarat (109 Armstrong St North) :contentReference[oaicite:13]{index=13}