COMPLAINTS INFRASTRUCTURE HUB

Complaints Escalation Hub

Document what happened. Name the pattern. Escalate with protection.

This hub supports complaints submission, PID preparation, and UN-aligned reporting using symbolic scaffolds, reframing tools, and multi-path escalation strategies.

Download AAC Complaints Kit Download AAC Complaints Kit

🟠 Complaint Reframing Cards

Turn confusing deflections and dismissals into clear institutional language.

Download the Reframing Cards (PDF) Download the Reframing Cards (PDF)

🗘️ Escalation Mapping Tool

Use our semantic flowchart system to identify safe and strategic escalation routes.

View the Escalation Map View the Escalation Map

📄 UN & PID Submission Shells

Generate a formal complaint, PID draft, or shadow report tile using symbolic tools.

Download Submission Shells (PDF) Download Submission Shells (PDF)

📄 NDIS Complaints

Templates for providers, participants, plan managers, and NDIA feedback.

Open NDIS Complaint Templates Open NDIS Complaint Templates

📄 Telco, Tech and Digital Access

Templates for complaints to Telstra, Optus, internet providers, and the TIO.

Access Digital Complaints Templates Access Digital Complaints Templates

📄 Escalation Guides

Overview of complaint escalation pathways across sectors.

View Escalation Pathway Guide (PDF) View Escalation Pathway Guide (PDF)

Protocols & Protections

This toolkit is governed by the McLoughlin Charter.

No components may be rebranded, extracted, or adapted without ethical permission.

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