This page uses short sentences and simple sections. It is for NDIS participants. Families, supporters and advocates can use it too.
A registered provider has gone through a formal process with the NDIS Quality and Safeguards Commission.
The provider asked the Commission to register the business.
An approved auditor checked the provider against the standards that apply.
The Commission checks whether the provider and key people are suitable.
The Commission issues a registration certificate when registration is approved.
Registered providers have rules they must follow.
A registered provider can still make mistakes.
A policy on paper does not prove the provider follows the policy.
Your real experience matters.
An auditor may ask participants about the provider.
You should not be told what answers to give.
A provider should make it safe for you to raise concerns.
Registered providers have incident-management rules. Some serious incidents must be reported.
You are allowed to ask for clear answers.
The NDIS Commission has a public Provider Register.
You have the right to understand the services you use.
You have the right to ask questions.
You have the right to raise concerns.
You have the right to be involved in decisions about you.